Bill McDonald: Allstate Insurance

Bios

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  Nathan Cuevas

  Office Manager

  Nathan Cuevas is the Office Manager at Bill McDonald’s Allstate Insurance Agency located at 1724 S Western. With over 16 years of customer service experience, Nathan strives to provide the best service possible while helping you and your loved ones are properly protected. In his spare time, Nathan enjoys spending time with his wife and 2 daughters. He enjoys playing guitar, watching a good movie, and gaming as well. He is also a West Texas A&M University graduate with a degree in Business Management.

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  Preston Ogburn

  Personal Financial Representative - Allstate Financial Services

  As a Personal Financial Representative in Amarillo, I’ve gotten to know many local families. I understand that when it comes to preparing for your financial future, each person’s needs are unique. That’s why when you contact me at my Amarillo office, you’ll receive personalized service based on your needs. I look forward to helping you prepare a strategy to achieve your financial goals. From education to retirement, my ongoing priority is to help you to create a financial strategy to achieve the peace of mind that you deserve.

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  Abe Rodriguez

  Licensed Sales Representative

  Abe Rodriguez, a licensed sales producer is working with Bill McDonald's Allstate Agency to Guide you through the importance of Insurance coverages and help you build the proper Protection needed for you, your family and your Hard-Earned assets. He's a part-time Baker and a Multi-Instrumentalist who creates Ambient soundscapes for video games and other types of media, which requires an immense amount of patience. Abe stands ready to assist you in protecting what matters most!

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  Carlos Flores

  Sales and Service Representative

  Carlos is a Licensed Service and Sales Representative for the Bill McDonald's Allstate agency and assists prospects, customers, and family members in understanding the complex world of Insurance. Carlos is in the unique position of being a trusted representative and strives to help see his community is properly protected. Whether you need Auto, Home, Life, or Retirement, Carlos is here to assist. Highly ambitious and driven, Carlos is a sharp-motivated agent who firmly believes in serving the Amarillo community. He Loves nothing more than being blessed with the opportunity to shake a hand, make a friend. Carlos is a family man, has two adorable kids with a loving wife. He loves to teach and coach his son with his sporting adventures and loves tea parties with his daughter. Carlos holds a Property and Casualty license as well as his Life and Health license and has over 10 years of experience in assisting customers protecting their assets and loved ones. Fluent bilingual and can assist in Spanish or English to stay ahead in the ever-changing insurance industry. Carlos has two wonderful kids, Kayden age 16 and Annaliese age 10 and has been happily married for the last 19 years. Call Carlos today for a quote!

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  Irma Castanonn

  Service Manager

  With over 20 years of experience in the insurance industry, Irma Castanon is a highly skilled and trusted professional who has made a significant impact in both the insurance field and the Amarillo, TX community. Fluent in both English and Spanish, Irma is dedicated to serving diverse customers and is especially recognized as a key figure in the Hispanic community, where she has earned a reputation for her unwavering commitment to helping others. Irma’s passion for insurance is matched only by her desire to empower and protect customers. She specializes in helping provide comprehensive insurance solutions that are tailored to meet the unique needs of families, individuals, and businesses. Her extensive experience allows her to navigate complex insurance policies with ease, offering customers knowledge and confidence to make informed decisions about their coverage. Beyond her professional experience, Irma is deeply devoted to her family and community. She has a strong support for the Hispanic community in Amarillo, constantly striving to bridge gaps in access to resources and information. Her commitment to service and her ability to connect with people on a personal level have made her an invaluable resource to many. Irma’s skills enable her to serve a broad range of customers, helping see that language is never a barrier when it comes to providing the best possible service. Whether guiding customers through the insurance process or offering community support, Irma’s compassion and dedication shine through in everything she does. Specialties: Bilingual Insurance Services (English/Spanish) Customized Insurance Solutions Community Engagement & Advocacy Customer Support Strong Customer Relationships in the Hispanic Community

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  Ronnie Wendt

  Licensed Representative

  With over 8 years of experience in the property and casualty insurance industry, Ronnie is dedicated to helping customers protect what matters most. Known for providing help with tailored insurance solutions and exceptional customer service, Ronnie works closely with individuals and businesses to help see they have comprehensive coverage that meets their unique needs. Driven by a passion for building lasting relationships, Ronnie takes pride in guiding customers through the complexities of insurance with clarity and integrity. Whether assisting with home, auto, or commercial insurance, Ronnie's deep understanding of the industry helps see customers receive informed information and dependable support. Outside of work, Ronnie enjoys spending quality time with family and embracing the outdoors through fishing and hunting. These hobbies reflect Ronnie's appreciation for nature and a balanced lifestyle, further underscoring a commitment to community and personal well-being. Ronnie is always ready to help customers navigate their insurance needs with experience and care.

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  Nancy Flores

  Insurance Service Specialist

  With over 13 years of experience in the insurance services industry, Nancy Flores has developed strong experience in assisting customers with their insurance needs, from policy selection to claims management. Known for her compassionate approach and attention to detail, Nancy is dedicated to helping see customers feel supported, informed, and secure in their insurance decisions. She currently works as an Insurance Services Specialist at the agency, where she provides personalized service to individuals and families, helping them navigate the complexities of life, auto, and home insurance. Nancy is well-versed in assessing risks, explaining policy details, and working for customers through the claims process. Outside of her professional life, Nancy is deeply committed to her family and friends. As a proud mother of four and grandmother to four beautiful grandchildren, she values family above all else and adores spending time with them. Nancy understands the importance of protecting what matters most, and this perspective drives her passion for providing exceptional service to customers. In her free time, Nancy enjoys listening to music, dancing, traveling, and driving to clear her mind of the negative. She embraces life to the fullest, believing in the joy of exploration and making the most of every moment because there is no guarantee of what tomorrow will bring.

  Certifications:

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  Chrissie Wendt

  Licensed Insurance Representative

  Chrissie Wendt is a trusted insurance professional with decades of experience focused on helping properly protecting customers and their families. Her deep industry knowledge, combined with a strong commitment to accuracy and care, allows her to deliver dependable guidance customers can rely on. As a family-oriented professional and homemaker, Chrissie brings a personal understanding of how important it is to safeguard what matters most. She approaches every interaction with diligence and a strong attention to detail, helping see that policies are reviewed carefully, and coverage is structured correctly. Chrissie is known for her thoroughness, reliability, and steady commitment to doing things the right way. Customers value her thoughtful approach, clear communication, and dedication to helping families feel secure and well protected. Her goal is simple: to provide consistent, detail-driven insurance support that delivers confidence, clarity, and long-term peace of mind.

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  Cheryl Butterfras

  Customer Service Representative

  Cheryl Butterfras is an experienced Insurance Service Representative who combines strong insurance knowledge with a genuine commitment to customer care. She is focused on delivering accurate, timely, and dependable service while helping insureds clearly understand their coverage and service options. Family-oriented by nature, Cheryl values the relationships she builds with both customers and teammates. She approaches every interaction with care, professionalism, and attention to detail, helping see service requests are handled correctly and efficiently. As a team player, Cheryl works closely with agency staff to support customers and maintain high service standards. Customers appreciate her reliability, clear communication, and dedication to doing what is best for those she serves. Her goal is to provide consistent, knowledgeable support that helps customers feel valued, confident, and well protected.

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  Monica Cisneros

  Licensed Insurance Representative

  Monica Cisneros is a dedicated insurance professional with over a decade of experience helping individuals and families protect what matters most. As a family-oriented member of the team, Monica understands that insurance decisions affect real lives, long-term security, and peace of mind. She is passionate about helping people protect properly, taking the time to understand each customers unique situation and helping see options is thoughtfully structured—not simply sold. Her approach is rooted in compassion and integrity, helping customers feel confident in the protection they choose. Monica is a strong supporter of veterans and active-duty military, with deep respect for those who serve and a commitment to helping them safeguard their families and financial futures. As a Spanish-speaking insurance professional, Monica is proud to serve both English- and Spanish-speaking customers, helping see clear communication and understanding throughout the insurance process. Customers appreciate Monica’s professionalism, care, and steady guidance. Her goal is to provide trusted insurance solutions that deliver clarity, confidence, and lasting protection options.